RARE CAPS

Returns

Last updated November 2026

Your right to cancel

You can cancel your order for any reason within 14 days of receiving your cap. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

How to return a cap

1. Email hello@rarecaps.co.uk within 14 days of delivery to tell us you're returning it. Any clear statement is fine.
2. Post the cap back within 14 days of telling us, unworn and with the tags still attached, packed so it can't be crushed. Use a tracked service and keep your proof of postage.
3. We'll refund you within 14 days of receiving the cap back (or of you showing us proof you've posted it, if that's sooner), to the card you paid with.

You'll get back the price of the cap and the standard postage you paid. Return postage is paid by you, unless the cap is faulty or not as described.

You can handle a cap as you would in a shop to check it. If it comes back worn, damaged or without the tags it came with, we can reduce the refund to reflect that.

Faulty or not as described

If your cap is faulty or not as described, we'll refund you in full, including postage both ways. This doesn't affect your rights under the Consumer Rights Act 2015.

Cancellation form

You don't have to use it, but you can copy this into an email: "To Robyn Perle, Two Ways, Taddyforde Estate, Exeter, EX4 4AT, hello@rarecaps.co.uk: I hereby give notice that I cancel my contract for the sale of the following goods: [cap], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [today]."

Who we are

Rare Caps is run by Robyn Perle.
Postal address: Two Ways, Taddyforde Estate, Exeter, EX4 4AT
Email: hello@rarecaps.co.uk